Ordering | Payments | Shipping | Returns

Ordering

All of our products are premade and ready to be shipped to you. Orders are processed directly through this site. After your order has been received and processed, you will receive a confirmation email. This usually takes about 24-48 hours.

Payments

We accept payments via postal money order and PayPal. If you are paying via money order, it should be made payable to Tara Eames.

Shipping

When you make an Urban Fibers purchase that is shipped in the U.S., you do not pay an additional charge for shipping. All of our products are shipped via Priority Mail with Delivery Confirmation and Postal Insurance.

If you would like your purchase shipped outside the U.S., there is a modest additional charge to cover the increased shipping expense. Please email us before placing your order so that we can provide you with an estimated shipping cost.

Returns

If you are unhappy with your purchase, please let us know right away (contact us). You must contact us before you return an item. Urban Fibers accepts returns within 15 days of receipt. We encourage you to return the item using an insured shipping method. Once we receive your return in unused condition with tags attached, we will refund your purchase price, minus a $5 shipping fee.

Urban Fibers | 714 Ellsworth Street | Philadelphia, PA 19147 | tara@urbanfibers.com